Chapter 8: Qualitative Evaluation Methods

Chapter 8, “Qualitative Evaluation Methods,” presents the rationale for choosing to gather nonnumerical information relevant to the program, especially noting that, in some cases, the particular time demands for the evaluation make qualitative methods appropriate, as does the emphasis on learning information about the program or about how to improve the program when such information cannot be accurately anticipated. Individual interviews, as one of the most common approaches, are described in greater detail. Other methods are also described, and the recommendation is made that the use of qualitative methods in conjunction with quantitative methods strengthens most evaluations. A case study illustrating the appropriate use of qualitative methods to understand challenges in a police department provides a fitting and informative example.