Useful professional websites

1. Association for Front Office Managers

   http://aicrinternational.org/

2. Institute of Hospitality Management – training materials soon to be accessible to FO managers on their website

   http://instituteofhospitality.org/

Useful further reading (online)

1. Link:

   https://www.tutorialspoint.com/front_office_management/front_office_management_introduction.htm

Useful slide presentations (online)

1. Link 1:

   https://www.slideshare.net/JohnEdwardEstayo/introduction-to-front-office

2. Link 2 (University of Wisconsin Whitewater):

   http://uww.edu/documents/studentaffairs/frontdesketiquette.ppt

Useful videos

Further discussion questions

1. What responsibilities does the front office manager have? List as many as you can think of e.g. managing the front office personnel, managing the guest experience.
2. Agree or disagree – the front office manager has more responsibilities than the hotel general manager. (Explain your reasons.)
3. Why is it useful for a front office team to be multi-cultural and multi-lingual?
4. Name three different types of Reservation Systems used within the international hotel industry.
5. True or False – the front office manager should always be seen to be on the ‘hotel floor’ rather than in the office. (Explain your answer.)