Chapter 6 Housekeeping and related accommodation services

Roy C. Wood

Useful slide presentations

There are many useful slide presentations – many of them on Slideshare – covering various aspects of hotel housekeeping and related matters. The following is merely a selection.

  1. Housekeeping department of hotel

    http://aicrinternational.org/

  2. Cleaning guestrooms

    http://instituteofhospitality.org/

  3. Housekeeping dept

    http://aicrinternational.org/

  4. Hotel security

    http://aicrinternational.org/

Useful videos

Worksafe BC Room Attendants (safe working)

Fairfield Inn & Suites by Marriott Housekeeping Training

Hotel Housekeeping Featuring Holiday Inn Express

Curriculum Wadhwani Hospitality Public Area Cleaning

How It’s Made Hotel Laundry

100 deadly skills: 4 tips for hotel security

Hotel Security

No Reservations: Suspicious Behavior in Hotels

Further discussion questions

  1. What scope is there for innovation in guest room cleaning processes? How might innovation be achieved without compromising guest satisfaction?
  2. Having read this chapter and Chapter 12 (on sustainability in hotels), outline a sustainable housekeeping policy together with guidelines on how it can be sold to guests without impacting negatively upon their perceptions of value.
  3. Are hotels that outsource the security function taking risks with their guests’ lives?
  4. A hotel company is considering offering guests the option of choosing how often their room is serviced during their stay. Basic room price will be lowered and additional charges will apply each time the room is cleaned. What might be the advantages and disadvantages of such a strategy?