Useful further reading (online)

The website of the International Spa Association offers up-to-date trend and industry information and also has interesting resources for spa managers to use including HR and profitability manuals: https://experienceispa.com/. A similar though not always as extensive function is provided by the websites of the European Spa Association (www.espa-ehv.eu/) and the UK Spa Association (www.europeanspamagazine.com/).

Publications of value include: Spa Business Magazine (www.spabusiness.com) and European Spa Magazine (www.europeanspamagazine.com).

Useful videos

Further discussion questions

1. List as many reasons why you think some hotel general managers are somewhat sceptical about the hotel spa department within their hotels.
2. Why do you think many people still believe the spa and wellness concept to be beauty based?
3. Name five trends (and give justifications why you have chosen these) which are currently on-going in the spa industry and how hotels are implementing these trends into their hotel spa and wellness departments.
4. Why do you think there is currently uncertainty in the hotel industry when it comes to defining a hotel spa and wellness department?