Reputation Management

The Key to Successful Public Relations and Corporate Communication

3rd Edition

Students

Links to Further Resources

Reputation Institute

www.reputationinstitute.com

Institute For Public Relations

http://www.ipr.org.uk/reputation

Arthur W. Page Society

www.awpagesociety.com

Management Today

www.managementtoday.com

Edelman Trust Barometer

www.edelman.com

Prof. Doorley’s website

www.comprehensivereputationmanagement.com

MIT Sloan Management Review

http://sloanreview.mit.edu/

PR Week

www.prweek.com

O’Dwyer’s

http://www.odwyerpr.com/

Public Relations Society of America                                    

www.prsa.org

Richard Edelman, Public Engagement, Richard Edelman 6 A.M., October 30, 2008

http://www.edelman.com/speak_up/blog/archives/2008/10/public_engageme.html

Links to Video

Will AIG's “Thank You America” Campaign Boost Its Image?—Fox Business

http://video.foxbusiness.com/v/2073446239001/will-aigs-thank-you-america-campaign-boost-its-image/#sp=show-clips

© Taylor and Francis 2015

Links to Further Resources

Society of Professional Journalists’ Code of Ethics

http://www.spj.org/ethicscode.asp

Council of Public Relations Firms

The Council of Public Relations Firms represents the business of public relations in the United States, and includes more than 100 public relations firms. The Council’s members agree to abide by its Code of Ethics and Statements of Principles. Its overriding principles are that openness and transparency are not only in the public interest, but also necessary tools for meeting clients’ objectives. Its website is http://prfirms.org/.

Ethics Resource Center

The Ethics Resource Center in Washington, D.C., is the oldest not-for-profit association in the United States devoted to organizational ethics. The ERC conducts research, including an extensive National Business Ethics Survey, and publishes a free monthly electronic newsletter, Ethics Today Online (http://www.ethics.org/today/et_subscribe.html).

The Center publishes a number of guides to ethical practice, including Creating a Workable Company Code of Ethics: A Practical Guide to Identifying and Developing Organizational Standards. The Center also sponsors character development and ethics courses for educational institutions and for corporate ethics officers. The Center advised the Public Relations Society of America in its overhaul of the PRSA Member Code of Ethics. The Ethics Resource Center can be found at http://www.ethics.org.

Global Business Standards Codex

This survey of business ethics standards around the world was conceived by several Harvard Business Schools scholars and described in detail in the Harvard Business Review. See Harvard Business Review, “Up to Code: Does Your Company’s Conduct Meet World-Class Standards,” by Lynn Paine, Rohit Deshpandé, Joshua M. Margolis, and Kim Eric Bettcher, December, 2005, page 122. Reprints can be ordered at http://www.hbr.org.

International Association of Business Communicators (IABC)

The IABC, based in San Francisco, has more than 13,000 members in more than sixty countries. It publishes guides to best practices, and offers professional development programs. The IABC can be found at http://www.iabc.com; its Code of Ethics for Professional Communicators can be found at http://www.iabc.com/about-us/leaders-and-staff/code-of-ethics/.

International Public Relations Association (IPRA)

IPRA, based in Surrey, U.K., is a membership organization of public relations professionals from nearly one hundred countries. IPRA has more than fifty years of experience in sharing and promoting professional development. IPRA has published several Codes and Charters seeking to provide an ethical framework for its members’ professional activities. IPRA can be found at http://www.ipra.org; its various Codes and Charters can be found at http://www.ipra.org/about/ipra-codes.

Public Relations Society of America (PRSA)

The PRSA, based in New York City, is the world’s largest organization of public relations professionals. It was founded in 1947 and as of 2006 had 20,000 members. The PRSA can be found at http://www.prsa.org. The PRSA’s Member Code of Ethics can be found at http://www.prsa.org/AboutPRSA/Ethics/#.VFfu2vnF9fg.

Links to Video

Keith Olberman on George Bush’s pardon of Scooter Libby

https://www.youtube.com/watch?v=fGYW0Wi5Jvs.

© Taylor and Francis 2015

Links to Further Resources

12 Networking Tips to Improve Media Relations—PR Daily

http://www.prdaily.com/Main/Articles/12_networking_tips_to_improve_media_relations_16545.aspx

8 Tips on How to Master Media Relations—PR News

http://www.prnewsonline.com/water-cooler/2013/03/20/8-tips-for-mastering-media-relations/

Romenesko—for commentary and news about journalism and media

http://www.poynter.org/column.asp?id=45

PRNewser—for news on PR, including media relations 

http://www.mediabistro.com/prnewser/

PR Firm of Prof. Tony Plohoros, NYU

www.6degreespr.com

Links to Video

Talk Nerdy to Me—TED Talks

http://www.ted.com/talks/melissa_marshall_talk_nerdy_to_me

© Taylor and Francis 2015

Links to Further Resources

Tweet Deck

Tweetdeck.twitter.com

Hootsuite—a social media management system for brand management

Hootsuite.com

20 Companies You Should Be Following on Twitter—Forbes

http://www.forbes.com/sites/ilyapozin/2014/03/06/20-companies-you-should-be-following-on-social-media/

Berkman Center for Internet & Society at Harvard University

http://cyber.law.harvard.edu/

The Cluetrain Manifesto

http://www.cluetrain.com/ 

Edelman Trust Barometer

http://www.edelman.com/trust

Federal Trade Commission—information on revised endorsement and testimonial guides

http://www.ftc.gov/opa/2009/10/endortest.shtm

How-To: Search the Social Web—Ultimate Toolkit—a useful list of resources to help search and monitor social media

http://www.interactiveinsightsgroup.com/blog1/how-to-search-the-social-web-ultimate-toolkit/  

Mayo Clinic Center for Social Media

http://socialmedia.mayoclinic.org/

Pew Internet and American Life Project

http://www.pewinternet.org/

Peter Kim’s wiki—a master list of social media marketing examples

http://wiki.beingpeterkim.com

PROpenMic—a “social network for students, faculty and practitioners”

http://www.propenmic.org/  

ReadWriteWeb—good general source for Internet and social media news.

http://www.readwriteweb.com/ 

Altimeter Group’s research reports

http://www.altimetergroup.com/research/reports

Mashable

http://mashable.com/ 

Links to Video

The Curly Fry Conundrum: Why Social Media “Likes” Say More Than You Might Think—TED Talks

http://www.ted.com/talks/jennifer_golbeck_the_curly_fry_conundrum_why_social_media_likes_say_more_than_you_might_think

Social Media Pack, video series “In Plain English”—a series of videos that explain different elements of social media in easy to understand terms, with simple but compelling images

http://www.commoncraft.com/social-media-pack 

© Taylor and Francis 2015

Links to Further Resources

Institute of Public Relations—organizational communication research

http://www.instituteforpr.org/organizational-communication-research/

Deloitte Global Human Capital Trends 2014

http://www2.deloitte.com/global/en/pages/human-capital/articles/human-capital-trends-2014.html

www.gagenmacdonald.com

www.takeawayexcuses.com

“Can You Say What Your Strategy Is?” By David Collis and Michael G. Rukstad; “Leading Change: Why Transformation Efforts Fail,” by John Kotter

www.harvardbusinessreview.com

Links to Video

On Connecting Employees to the Vision—Howard Schultz

https://www.youtube.com/watch?v=mn5t8JsMMX8

© Taylor and Francis 2015

Links to Further Resources

Where Lobbying and Social Media Meet—The Washington Post

http://www.washingtonpost.com/business/capitalbusiness/the-new-landscape-of-lobbying/2014/06/01/0c3d35b8-e67a-11e3-afc6-a1dd9407abcf_story.html

The Center for Responsive Politics

http://www.opensecrets.org

Library of Congress

http://thomas.loc.gov

The White House

http://www.whitehouse.gov

The United States Senate

http://www.senate.gov/

The United States House of Representatives

http://www.house.gov/

Wikipedia

http://www.wikipedia.org

Bryce Harlow Foundation

http://bryceharlow.org/

American League of Lobbyists

http://www.alldc.org/

Public Affairs Council 

http://www.pac.org

Business Roundtable

http://www.businessroundtable.org

CNN Politics

http://www.cnn.com/politics/

Real Clear Politics

http://www.realclearpolitics.com

Links to Video

Colbert Super PAC SHH!

http://thecolbertreport.cc.com/videos/66y7dx/colbert-super-pac-shh----secret-second-501c4---trevor-potter

© Taylor and Francis 2015

Links to Further Resources

Why CSR? The Benefits of Corporate Social Responsibility Will Move You to Act—Forbes

http://www.forbes.com/sites/devinthorpe/2013/05/18/why-csr-the-benefits-of-corporate-social-responsibility-will-move-you-to-act/

The Center for Corporate Citizenship at Boston College

http://www.bcccc.net

The Merck MECTIZAN® Donation Program

http://www.mectizan.com

Links to Video

NFL Adds New Role to Address Social Responsibility in Wake of Violence Charges—MSNBC

http://www.msnbc.com/andrea-mitchell/watch/pressure-on-goodell-to-resign-grows-329359427664

© Taylor and Francis 2015

Links to Further Resources

The National Investor Relations Institute (NIRI) is the professional society for investor relations professionals in the United States. It offers a number of publications, seminars, and programs to enhance IR professionals’ practice.

http://www.niri.org   

Mastercard Investor Relations page

http://investorrelations.mastercardintl.com/phoenix.zhtml?c=148835&p=irol-IRHome

Stern Investor Relations Case Studies

http://sternir.com/case-studies/

Investor Relations Magazine

http://www.irmag.com

Business Insider electronic newsletter

http://www.businessinsider.com/

U.S. Securities and Exchange Commission

http://www.sec.gov

SEC rules and regulations

http://www.sec.gov/about/laws/secrulesregs.htm

Links to Video

Netflix Q2 2014 Earnings Interview

https://www.youtube.com/watch?v=c6B_8J1-70g

Twitter IPO More Expensive Than Facebook Without Profits—Bloomberg

http://www.bloomberg.com/news/2013-11-05/twitter-ipo-more-expensive-than-facebook-without-profits.html

© Taylor and Francis 2015

Links to Further Resources

Building Belief—Arthur W. Page Society

http://www.awpagesociety.com/insights/building-belief/

IBM’s CMO Survey Reveals Marketers Shift From Selling to Managing Corporate Character—Forbes

http://www.forbes.com/sites/avidan/2012/06/25/as-social-media-makes-the-marketing-narrative-more-nuanced-cmos-shift-to-managing-the-corporate-character/

Advertising Age

http://adage.com/digital/

American Marketing Association

http://www.marketingpower.com

Big Think

http://bigthink.com/

Fast Company

http://www.fastcompany.com/

Harvard Business Review

http://hbr.org/

Huthwaite Sales Consulting

http://www.huthwaite.com/

International Association of Business Communicators                         

http://www.iabc.com

Institute for Public Relations                                                    

http://www.instituteforpr.com

Journal of Integrated Marketing Communications

http://jimc.medill.northwestern.edu

Bullet Proof Blog—Levick Communications

http://www.bulletproofblog.com

Media Post Publications

http://www.mediapost.com/publications/

MIT Sloan Management Review

http://sloanreview.mit.edu/

O’Dwyer’s 

http://www.odwyerpr.com/

PR News

http://www.prnewsonline.com/

PR Week

http://www.prweekus.com

Public Relations Society of America

http://www.prsa.org

Southwest Airlines

http://www.southwest.com/

Waggener Edstrom Public Relations

http://waggeneredstrom.com

Links to Video

2013 Corporate Character Insight Forum—Victoria Podesta (ADM)

https://www.youtube.com/watch?v=lfzaNDiaNSc

© Taylor and Francis 2015

Links to Further Resources

Things Leaders Do, GE’s Jeff Immelt On the 10 Keys to Great Leadership—Fast Company

http://www.fastcompany.com/48877/things-leaders-do

The Best Management Advice from ‘The Art of War’—Business Insider

http://www.businessinsider.com/art-of-war-management-advice-2014-1

Issues Management Council is a professional membership organization for people whose job includes issues management. It offers conferences, publications, and other resources. It can be found at

http://issuemanagement.org/wp-content/uploads/downloads/2013/10/DuPont-Wins-Chase-Award2.pdf

Issue Action Publications, affiliated with the Issues Management Council, publishes a range of resources for those with issues management responsibility.  It publishes two monthly newsletters: Corporate Public Issues and Their Management and The Issues Barometer.  It also publishes a range of issues management books. It can be found at: http://www.issueactionpublications.com.

© Taylor and Francis 2015

Links to Further Resources

When Crisis Strikes Your Business: Throw Away the Manual—Forbes

http://www.forbes.com/sites/forbesleadershipforum/2014/10/30/when-crisis-strikes-your-business-throw-away-the-manual/

Better to Govern a Company Well Than to Manage Crises—The New York Times

http://www.nytimes.com/2014/10/06/business/international/better-to-govern-a-company-well-than-to-manage-crises.html?_r=0

Logos Institute for Crisis Management & Executive Leadership: 

A research, publishing, and executive education organization run by co-author Helio Fred Garcia, the Logos Institute provides a range of publications, some free of charge, that provide insight, analysis, and tools for managing and communicating about crises.

www.logosinstitute.net

The Lukaszewski Group:

Run by premier crisis management advisor James E. Lukaszewski, the Lukaszewski Group provides

  • strategic guidance for senior management during crises and recovery;
  • hands-on management of critical crisis problems;
  • management leadership development during crises;
  • counsel on prevention, readiness, response, and recovery.

www.e911.com

Crisis Manager Newsletter—a free electronic newsletter on current crisis topics published by crisis management advisor Richard Bernstein

http://www.bernsteincrisismanagement.com/newsletter.html

Peter Firestein blog

www.peterfiresteinblog.com

Links to Video

How do Companies Successfully Prepare for a Crisis?—Fox Business

http://video.foxbusiness.com/v/3854042660001/how-do-companies-successfully-prepare-for-a-crisis/#sp=show-clips

© Taylor and Francis 2015

Links to Further Resources

Top 100 NGOs— The Global Journal

http://theglobaljournal.net/top100NGOs/

CSR Profile of General Electric Company

http://www.csrwire.com/members/12926-General-Electric-Company

Nike’s Corporate Responsibility Report

http://www.nikebiz.com/crreport/

BSR (Business for Social Responsibility)

http://www.bsr.org

Business & Human Rights Resource Centre

http://www.business-humanrights.org

Ceres

http://www.ceres.org

Ethical Corporation

http://www.ethicalcorp.com

Fair Labor Association

http://www.fairlabor.org

Global Network Initiative

http://www.globalnetworkinitiative.org

Global Reporting Initiative

http://www.globalreporting.org

Institute for Human Rights and Business

http://www.ihrb.org

United Nations Global Compact

http://www.unglobalcompact.org

Noteworthy Corporate Responsibility Reports

The Coca-Cola Company

http://www.coca-colacompany.com/sustainability/

Ford Motor Company

http://corporate.ford.com/our-company/sustainability

General Electric Company

http://www.gecitizenship.com

Microsoft

http://www.microsoft.com/about/corporatecitizenship/en-us/reporting/

Nestlé

http://www.nestle.com/csv

Nike

http://nikeinc.com/pages/responsibility

PVH

https://www.pvh.com/corporate_responsibility.aspx

Shell

http://www.shell.com/global/environment-society.html 

Starbucks

http://www.starbucks.com/responsibility

Unilever

http://www.unilever.com/sustainable-living-2014/

Links to Video

What Happens When an NGO Admits Failure—TED Talks

http://www.ted.com/talks/david_damberger_what_happens_when_an_ngo_admits_failure

© Taylor and Francis 2015

Links to Further Resources

Edelman Case Studies

http://www.edelman.com/work/

Weber Shandwick Case Studies

http://www.webershandwick.com/what-we-do

Ketchum Case Studies

http://www.ketchum.com/expertise

PRWeek magazine

www.prweek.com

Paul Holmes’ Newsletter

www.holmesreport.com

Jack O’Dwyer’s Newsletter

www.odwyerpr.com

Public Relations Society of America

www.prsa.org

Council of Public Relations Firms

www.prfirms.org

Institute for Public Relations

www.instituteforpr.com

Links to Video

GoLive—Weber Shandwick Mediaco

https://www.youtube.com/watch?v=wqAlxwDa_QQ

© Taylor and Francis 2015

Links to Further Resources

Arthur W. Page Society

www.awpagesociety.com

PRSA

www.prsa.org

Things Leaders Do: GE’s Jeff Immelt on the 10 Keys to Great Leadership—Fast Company

http://www.fastcompany.com/48877/things-leaders-do

C-O-I-N-S: Communication Opinions, Insights and New Strategies

http://c-o-i-n-s.blogspot.com/2011/07/clausewitz-and-debt-ceiling-crisis.html

Links to Video

Discovery: What is the Impact of Social Media on the Public Relations World?—Discovery

http://www.discovery.com/tv-shows/curiosity/topics/what-is-the-impact-of-social-media-on-the-public-relations-world.htm

Where Social Media and PR Meet—Hootsuite

http://blog.hootsuite.com/where-social-pr-meet/

© Taylor and Francis 2015